COVID-19 Information

Updated May 15, 2020

Patient Care During COVID-19

Patient safety and health is our #1 concern.

We are here for you! Our team is still providing patient care during these challenging times. Now more than ever, we want to stay connected with you and we have the capacity to continue providing care.

Virtual appointments are available by phone and video conferencing. Please call our office to arrange for a virtual appointment. Here is what you can do to prepare for your virtual visit.

Following your virtual consultation, procedures are in place to arrange an office visit should you need to be seen in-person for an examination. Please do NOT show up at the office if you do not have a booked appointment. Your cooperation with this is essential so that we can keep everyone safe.

Web addresses for video appointments

Dr. Sandy Chuang https://doxy.me/doctorsandy

Dr. Sabine Langner https://doxy.me/doctorsabine

Dr. Brad Turner https://doxy.me/doctorbrad

How does a phone or video appointment work?

Call our office as you would normally. Our medical assistant will book an appointment for you and walk you through what you’ll need to do before your phone or video appointment.
If the appointment is by phone, your doctor will call you. You just need to be available at your appointment time to answer your phone.

For video appointments, go to your doctor’s doxy.me web address, see links below. Allow your browser to use your webcam and microphone. Type in your name and check in. Your doctor will start your visit..
You will need a good internet connection and a device with a webcam and microphone.
Many health concerns lend themselves to a phone or video appointment, but some do not. During your appointment, your family doctor will determine if you need to be seen in person. If this is the case, they will give you instructions that help keep you safe.
If you have an emergency, don’t wait to call your family doctor. Even during the COVID-19 pandemic, call 9-1-1 or go to the nearest hospital emergency room.

Patient Resource

Wearing a mask to protect others – Government of Canada

COVID-19 Sicknote for Employers – Doctors of BC

Be prepared in the time of COVID-19 – BC Centre for Palliative Care

Serious COVID-19 Illness: Life-support treatments and complications – BC Centre for Palliative Care

Coping with Stress During Coronavirus Outbreak – WHO

BC COVID-19 Symptom Self-Assessment Tool

BC Centre for Disease Control

BC COVID-19 Information Hotline The province has created a phone service to provide non-medical information about COVID-19, including the latest information on travel recommendations and social distancing. Information is available in more than 110 languages, 7:30 am – 8:00 pm at 1-888-COVID19 (1-888-268-4319) or via text message at 1-888-268-4319.

Wash your hands.
Avoid touching your face.
Practice social distancing of at least 2 metres.